Egencia Travel Consultants – Why They’re the Best in the Business
With Egencia, service comes first. Our customer service team consists of hundreds of travel consultants around the world dedicated to superior service and superior value for your travellers. Experts in their field, our customer service are available 24/7 via phone or email to proactively assist with your travellers’ goals and needs.
Better Service Through Integrated Technology
Proprietary, integrated Egencia technology empowers our travel consultants to deliver consistent, quality, cost-saving offline service. Our travel consultants share the same platform as your travellers, so they have direct access to all itineraries, bookings, enroute changes and exchanges, and policy preferences. You receive the best of both worlds – technical support for online reservations with classic offline booking handling service.
Better Training. Better Consultants.
Egencia’s Travel Consultant Quality Program for our consultants means uniform training, metrics and measurement to assure consistent quality service for your travellers. Established service training and evaluation ensures a consistent, quality customer experience, regardless of service center location.
Continuous Training and Evaluation Ensures Great Service
To ensure you receive the best service possible, Egencia travel consultants are continuously evaluated and assessed based on globalized, consistent metrics, including customer satisfaction surveys, issue logs, agent scorecards, and phone and email service evaluations. The result is a higher standard of care for your travellers.
Global Service
Expect the same excellent service from Egencia whether your employees are travelling domestically or halfway around the globe. With over 450 travel professionals in 14 locations worldwide, our uniformly – trained travel consultants ensure your travellers consistently receive excellent assistance and expert advice.
Egencia Travel Consultants
- Provide domestic and international air, hotel and car bookings
- Book complex or international itineraries
- Perform cancellations and exchanges
- Provide enroute assistance to travellers on the road
